Privacy Policy

Effective Date: 01/01/2025

1. Introduction

Welcome to Supraa! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our grocery and food delivery services.

2. Information We Collect

When you use Supraa, we may collect the following types of information:

Personal Information: Name, email address, phone number, delivery address, and payment details.
Usage Information: App usage details, order history, preferences, and interactions with our services.
Device Information: IP address, device type, operating system, and location data.

3. How We Use Your Information

We use the collected information for the following purposes:

To process orders and payments.
To provide customer support and enhance user experience.
To personalize offers, promotions, and advertisements.
To improve our services through analytics and research.
To comply with legal and regulatory requirements.

4. Sharing of Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Payment processors, delivery partners, and customer support teams.
Legal Authorities: When required by law or to protect our rights and users.
Business Partners: In case of a merger, acquisition, or partnership.

5. Data Security

We take security seriously and implement industry-standard measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we encourage users to safeguard their account credentials.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Restrict or object to certain data processing activities.

To exercise these rights, you can contact our support team through the app.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and track user interactions. You can manage cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the app or website. Continued use of Supraa after policy updates constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach us at:

Email: supraa@gmail.com
Customer Support: Available in the Supraa app

By using Supraa, you agree to the terms outlined in this Privacy Policy.