Frequently Asked Questions

Supraa is an online grocery and food delivery app that allows you to order fresh groceries and delicious meals from your favorite restaurants, all from the comfort of your home.

Yes, you can cancel your order before it is prepared for delivery. However, once the order is being processed, cancellation may not be possible.

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Simply download the Supraa app, sign up, browse through available grocery stores or restaurants, add items to your cart, and proceed to checkout. Your order will be delivered to your doorstep in no time.

Supraa is currently available in select cities. You can check our app to see if we deliver to your area.

To place an order, select your preferred grocery store or restaurant, add items to your cart, choose your delivery address, and proceed to payment.

Delivery times vary depending on your location and the availability of items. Grocery deliveries typically take 30-60 minutes, while food deliveries can take 20-45 minutes.

Yes! Supraa allows you to schedule grocery or food deliveries at your preferred time slot.

We strive to deliver on time, but delays may happen due to high demand or unforeseen circumstances. You can track your order in the app or contact our support team for updates.

We accept multiple payment methods, including credit/debit cards, UPI, digital wallets, and cash on delivery.

Delivery fees may vary based on your location and order value. You can see the applicable fee before confirming your order.